The Role
This role is based in our plants department and reports to our plants General Manager. With peak trade looming, the plants team are looking for someone to support the busy trade; both with customers and stock control.
The role will be responsible for delivering an exceptional customer experience across our plants department through providing a friendly and approachable service, offering appropriate product knowledge, upselling to meet sales targets and going above and beyond to meet customer needs. This role will also support the team with stock control for plants including data inputting and amendments in line with stock levels.

Key Responsibilities
– Deliver exceptional customer service
– Deal with customer enquiries and offer product knowledge
– Ensure the plant area is clean and tidy
– Watering and general maintenance of plant stock
– Replenish stock in line with stock needs
– Data entry to support with overall stock control
– General day to day duties to support the running of the business

Experience Required
– Experience working in a fast-paced environment
– Great communication skills with the ability to work well with a team
– Experience working in hospitality or retail

The Role
This role is based in our furniture department and reports to our retail management team. As a retail assistant, you will be responsible for delivering an exceptional customer experience across our furniture department through providing a friendly and approachable service, offering appropriate product knowledge, upselling to meet sales targets and going above and beyond to meet customer needs.

Key Responsibilities
– Deliver exceptional customer service
– Deal with customer enquiries and offer product knowledge
– Ensure the shop floor is clean and tidy
– Replenish stock in line with stock needs
– Take customer payments at the till and handle cash when required
– Support customers with loading their cars when required
– General day to day duties to support the running of the business

Experience Required
– Experience working in a fast-paced environment
– Great communication skills with the ability to work well with a team
– Experience working in hospitality or retail

We are excited to be recruiting for a brand new position; Food & Beverage Manager to lead the Restaurant, Pondside Cafe and Farmshop to deliver an exceptional customer experience and deliver our amazing food proposition!

The Role
As the Food & Beverage Manager you will be responsible for the leading all areas of Food & Beverage to deliver our vision of becoming the best Garden Centre Restaurant in the Southwest. Reporting to our Managing Director, you will be responsible for inspiring and leading your people to deliver exceptional results across customer service, department sales and of course our menu offering and food quality.

Key Responsibilities
• Responsible for delivering the departmental P&L across the Restaurant, Kitchen, Pondside Cafe and Farmshop
• Drive sales and profit through developing and evolving the F&B’s processes and systems.
• Drive a culture of positivity across the department to ensure our customers receive the best service possible through effective leadership, training and people management
• Work with the Head Chef on menu design; creating new dishes in line with market trends whilst understanding our customer needs and desires
• Align the F&B offering to bring all departments together and link our food proposition to the Farm Shop for both hot and cold products
• Lead the Farmshop to deliver a successful retail proposition whilst also collaborating with the Restaurant kitchen team
• Lead and support the Restaurant and Pondside cafe management teams to ensure their people deliver an exceptional service to our customers and meet sales targets and KPIs
• Accountable for all food quality & safety compliance in line with food safety regulations

Experience Required
• Previous experience working in the food & hospitality industry.
• Experience working in or with a kitchen team including a head or executive chef
• Evidence of implementing strategic initiatives and leading a team to deliver a vision
• Strong management and communication skills

The Role
This role is based in our Elm Tree Restaurant and reports to the Restaurant Manager. As a Restaurant Assistant, you will be responsible for delivering an exceptional customer experience through providing a friendly and approachable service, offering appropriate product knowledge and upselling to meet sales targets.

Key Responsibilities
– Deliver exceptional customer service
– Answer menu related questions and take customer orders when required
– Communicate to the kitchen team any specific dietary needs
– Process customer payments at the till point
– Prepare drinks including teas, coffees and soft drinks
– Plate cake/pastries/sandwiches as required and run food from the kitchen when meals are prepared
– Ensure tables are cleared efficiently and cleaned thoroughly

Experience Required
– Experience working in a fast-paced environment
– Great communication skills with the ability to work well with a team
– Experience working in hospitality or retail