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About the Role
We are recruiting for a full-time, experienced horticulturalist, with extensive knowledge of plants, a passion for gardening and exceptional customer service skills. This is a key role within the Plants team, offering scope to someone with the right aptitude and attitude to get stuck in and make a real difference.

About You
Aligned with our values, you will be a dynamic, motivated horticulturalist, who understands that the key to success is to combine an in-depth knowledge of plants, with a passion for creating beautiful outdoor spaces. A friendly sales-person, with exceptional communication skills, you are able to inform and engage customers and colleagues alike. A real team player, with the energy and vision to transform gardens into attractive, desirable spaces, enticing customers back time and again.

Role Purpose
This role is based in our Plants team and reports to the Plants Manager. As a Plants Retail Assistant, you will be responsible for providing a friendly and approachable service, offering appropriate product knowledge about plants and gardening, and upselling whenever possible.

Role Responsibilities
– Deliver exceptional customer service throughout the entire customer experience; from welcoming customers and engaging with them through to closing a sale.
– Assess customers’ needs and offer informed advice to help them choose the relevant gardening products.
– Provide solutions to customers where products may not be available, or customers are requiring further information.
– Offer advice to customers on current sales and promotions.
– Maintain order and tidiness in the department, ensuring stock is always presentable.
– Replenish stock and ensure prices are displayed correctly.
– Follow visual merchandising guidelines to create attractive displays
– Support the Plants Manager and team with events and workshops
– Work collaboratively with colleagues fostering a positive working team environment
– Communicate with the team and management effectively

Experience required
– Experience working in a customer facing, horticulture environment
– Great communication skills with the ability to work well with a team
– Excellent time management

Other
– Support all departments within Monkton Elm when required during peak trade or periods of absence to ensure the customer experience is always positive.

Pay: £24,000.00-£25,000.00 per year

About The Role
We are currently recruiting for full and part time retail assistants to work through Spring and Summer in our Plants department.

Key responsibilities:
– Deliver exceptional customer service throughout the entire customer experience; from welcoming customers and engaging with them through to closing a sale
– Assess customers’ needs and offer informed advice to help them choose the relevant products
– Assist with plant maintenance
– Provide solutions to customers where products may not be available, or customers are requiring further information
– Offer advice to customers on current sales and promotions
– Upsell to customers, suggesting relevant products to support their current purchase
– Maintain cleanliness and tidiness in the department and ensure stock is always presentable
– Replenish stock and ensure prices are displayed correctly
– Follow merchandising plans and visual merchandising guidelines

Experience Required
We are recruiting for candidates who have experience working within horticulture, have great communication skills and the ability to work well within a team.

Role Specifics
Part time, around 16-20 hours per week; full time is 38-40 hours per week (must be available at least every other weekend)

Pay: National Living or Minimum Wage

Benefits at Monkton Elm
Store discount across the Restaurant, Pondside Café and Shop
28 days holiday inclusive of bank holidays
Enhanced pay for bank holiday working
One ‘giving back’ day per year to support either a Charity or local community
Complimentary coffee and cake on your birthday
Company Pension
Westfield Healthcare upon successful completion of probation period
Free uniform
Free on-site parking

– 28 days holiday inclusive of bank holidays (pro rata for part timers)

– Enhanced pay rate for bank holiday working

– Free onsite parking

– Complimentary coffee & cake on birthdays

– Staff discounts

— One day a year for giving back to a Charity or your local community