Role Purpose
This role is based in our Pets department and reports to the Pets Manager. As a Retail Assistant, you will be responsible for delivering an exceptional customer experience through providing a friendly and approachable service, offering appropriate product knowledge and upselling to meet sales targets.

Role Responsibilities
– Greet customers upon entering the pets department, offering advice and product knowledge where needed.
– Offer a positive customer experience through being approachable and friendly to all customers, building relationships with customers to promote customer loyalty
– Answer any questions related to pet care and promote a high standard of pet care ensuring that the welfare of pets is a priority
– Deal with customer complaints and escalate to Management where additional support is required
– Understand sales targets in place and work to achieve daily/weekly/monthly targets and individual/team KPIs
– Selling of products including animals in line with animal legislation
– Upsell to customers offering options on different products maximising on sales at all times
– Ensure stock deliveries are put away in a timely manner and stock rotations are completed in line with department needs
– Responsible for ensuring the department is merchandised in line with store standards and every item is priced correctly
– Department cleaning including pet areas inline with animal legislation
– Till work including cash handling for customer payments ensuring correct change is given and card payments are processed correctly
– Understand our EPOS system and data analysis on Vector
– Support the Pets Manager and team with events and workshops
– Responsible for ensuring the department is merchandised in line with store standards and every item is priced correctly
– Work collaboratively with colleagues fostering a positive working team environment
– Communicate with the team and management effectively

Experience required
– Experience working in a fast-paced environment
– Great communication skills with the ability to work well with a team
– Excellent time management
– Experience working in hospitality or retail

Monkton Elm Garden & Pet Centre is an award-winning family run garden centre that serves as a destination for the local community in the heart of Somerset. We bring our passion for plants and gardening into your indoor and outdoor living spaces in a shopping environment centred on customer service and family values. We are proud to be home to our award-winning Elm Tree restaurant, our Pondside Café and in addition our newly opened farmshop.

We pride ourselves on the quality of our products and place great value on the personal relationship we have with our customers, suppliers and staff. We are able to offer sociable working hours (we are open 9am-5.30pm, Monday – Saturday and 10.15am-4.15pm on Sundays) as well as offer fixed days off so you can plan your life outside of work!

Role Purpose

This role is based in our Farmshop and reports to the Shop manager with a dotted line to the F&B manager. As a Farmshop supervisor you will be responsible for the day to day running of the Farmshop. You will be responsible for delivering an exceptional customer experience through providing a friendly and approachable service, delivering an outstanding product range, offering appropriate product knowledge, and upselling to meet sales targets.

Role Responsibilities

– Offer an exceptional customer experience through being approachable and friendly to all customers and building relationships with customers to promote continuous loyalty.
– Fresh counter management including cutting, serving, weighing, and packaging fresh produce, stock replenishment and counter cleaning.
– Lead one other member of the Farmshop team to deliver an exceptional experience: offering excellent product knowledge and supporting with complex customer queries.
– Allocation of tasks including break times with the team in the absence of the Manager to ensure the department is always staffed.
– Work with both the Shop Manager (packaged products) and F&B Manager (fresh produce) on product offering and manage external relationships with suppliers to continually improve the product range.
– Understand sales targets in place and work to achieve daily/weekly/monthly targets and individual/team KPIs. Support the Manager to ensure these targets are communicated in their absence.
– Upsell to customers offering options on different products always maximising on sales.
– Ensure stock deliveries are put away in a timely manner and stock rotations are completed in line with department needs.
– Responsible for ensuring the department is merchandised in line with store standards and every item is priced correctly.
– Work with the marketing department to plan and run internal and external events.
– Work with the finance department to ensure invoices are managed in a timely manner.
– Understand our EPOS system and data analysis on Vector
– Work collaboratively with colleagues fostering a positive working team environment
– Communicate with the team and management effectively

Experience required

– Previous experience working in a Farmshop or deli counter environment
– Experience working with fresh produce including handling, cutting, weighing and packaging products.
– Retail or hospitality experience working at a fast pace
– Building effective relationships both internally with colleagues and externally with customers
– Time management including future planning
– Great communication skills with the ability to work well with a team

Other

– Support all departments within Monkton Elm when required during peak trade or periods of absence to ensure the customer experience is always positive.

Benefits

Store discount across the Restaurant, Pondside Café and Shop
28 days holiday inclusive of bank holidays
Enhanced pay for bank holiday working
One ‘giving back’ day per year to support either a Charity or local community
Complimentary coffee and cake on your birthday
Company Pension
Westfield Healthcare upon successful completion of probation period
Free uniform
Free on-site parking

Monkton Elm Garden & Pet Centre is an award-winning family run garden centre that serves as a destination for the local community in the heart of Somerset. We bring our passion for plants and gardening into your indoor and outdoor living spaces in a shopping environment centred on customer service and family values. We are proud to be home to our award-winning Elm Tree restaurant, our Pondside Café and in addition our newly opened farmshop.

We pride ourselves on the quality of our products and place great value on the personal relationship we have with our customers, suppliers and staff. We are able to offer sociable working hours (we are open 9am-5.30pm, Monday – Saturday and 10.15am-4.15pm on Sundays) as well as offer fixed days off so you can plan your life outside of work!

Role Purpose
This role is based in across our whole site and reports to the Retail General Manager. As a Facilities Manager, you will be responsible for health & safety across the site as well as leading the maintenance team to deliver both proactive projects and reactive tasks through day to day maintenance.

Role Responsibilities
– Overall responsibility for maintenance management across the whole garden centre and restaurant site including health & safety, services, security, repairs and general maintenance.

– Responsible for Health & Safety compliance applicable to the site. Ensure H&S records are maintained, regular inspections are held, site compliance is adhered to, and employees are advised where needed in line with policies and legislation.

– Work with the leadership team to forecast facility needs in line with the commercial strategy.

– Line management responsibility for the maintenance team including recruitment, reviews, holiday approvals, sickness management and more.

– Responsible for delegating maintenance tasks to the team in line with Company demands and deadlines.

– Maintain relationships with external facilities providers to ensure reactive tasks can be seen to as quickly as possible and in line with department budgets.

– Responsible for all maintenance reports and audits.

– Respond to emergencies and security alerts including night call outs when required.

– Work collaboratively with colleagues fostering a positive working team environment

– Communicate with the team and management effectively

Experience required
– Health & Safety management
– Evidence of experience in a facilities and maintenance role
– Previous experience managing a team
– Building effective relationships both internally with colleagues and externally with customers
– Time management including future planning
– Data analysis to positively impact the department P&L
– Experience working in a fast-paced environment
– Great communication skills with the ability to work well with a team

Other
– Support all departments within Monkton Elm when required during peak trade or periods of absence to ensure the customer experience is always positive.

Benefits
Store discount across the Restaurant, Pondside Café and Shop
28 days holiday inclusive of bank holidays
Enhanced pay for bank holiday working
One ‘giving back’ day per year to support either a Charity or local community
Complimentary coffee and cake on your birthday
Company Pension
Westfield Healthcare upon successful completion of probation period
Free uniform
Free on-site parking

This role is based in The Elm Tree Restaurant and reports to the Head Chef. As a Sous Chef, you will be responsible for delivering the day-to-day operations within the kitchen and deliver exceptional food to the Restaurant, Pondside and Farmshop. You will support the Head Chef in leading the kitchen team to deliver your departmental P&L.

Role Responsibilities

• Responsible for supporting the Head Chef in the delivery of the entire Restaurant menu including Hot, Cold, Farmshop, Pondside and Bakery.
• Deliver the daily operation ensuring food is plated and run to customers in a timely manner including cooking from fresh, reheating, cooking, heating, cooling and freezing in line with regulations
• Communicate any menu changes to the Front of House team
• Accountable for the monitoring of quality of food both incoming from stock deliveries and outgoing to customers from the kitchen team
•  Ensure food safety and hygiene compliance in the kitchen team
•  Work at a fast pace to deliver high volume meals without compromising quality
• Support the Head Chef in creation of specification sheets
• Use creative flair and external influences to create new dishes and products to capture customers and boost revenue and profit
• Work with the Head Chef to understand targets in line with the departmental P&L
• Responsible for communicating targets to the team in the Head Chef’s absence
• Responsible for ensuring the stock levels are adequate in line with Head Chef and kitchen needs
•  Order stock and process using relevant software
• Costing of dishes to ensure they meeting P&L targets
•  Responsible for allergen monitoring and reporting
•  Work with the Head Chef to analyse wastage
• Communicate any menu changes/stock gaps to Front of House teams daily
•  Coach the Kitchen team to support their development and success
•  Maintain a clean and tidy kitchen area, cleaning and sanitizing food preparation areas when needed
• Put food stock deliveries away in line with kitchen compliance and regulations
• Responsible for kitchen delivery and performance in the Head Chef’s absence
•  Maintain a calm and professional manner in the open kitchen environment

Experience required

•  Experience working in a fast-paced environment
• Great communication skills with the ability to work well with a team
• Experience working at Sous Chef level including cooking & knife skills and menu costing
• Food Hygiene level 1 & 2
•  Creative innovation to support a profitable menu offering

Systems – stock management and ordering software

Other

• Support all departments within Monkton Elm when required during peak trade or periods of absence to ensure the customer experience is always positive.