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Retail Assistant Vacancy
We are currently recruiting for 1 full-time, or 2 part-time Retail Assistants to join our friendly team and enhance the customer experience.

About Us
Monkton Elm Garden & Pet Centre is an award-winning family run garden centre that serves as a destination for the local community in the heart of Somerset. We bring our passion for plants and gardening into your indoor and outdoor living spaces in a shopping environment centred on customer service and family values. We are proud to be home to our award-winning Elm Tree restaurant, our successful Farm Shop and popular Pondside Café.

Our Values
Our company values permeate all that we do. First and foremost is Customer Service, providing a friendly and exceptional experience for all, bringing people back time and again. Teamwork is vital for growth, inclusivity and harmony amongst our colleagues. Positivity and Accountability reflect in our daily work, how we interact with each other and our approach to change. Ultimately, to succeed in our ambitions, we aim for Excellence in all we do.

About the Role
Based primarily in our main Shop and reporting to our Shop Manager, you will be responsible for delivering an exceptional customer experience through providing a friendly and approachable service, offering appropriate product knowledge and always trying to enhance sales and ensure the customer is satisfied.

About You
You will be a positive person, who loves to interact with customers and understands the nature of the retail business. Proficient, friendly and with a great work ethic, you thrive on enhancing the customer experience by finding them the product they want, while upselling additional extras. A real team player, you love working with other people, are happy to go wherever you are needed and your eye for detail helps to ensure that your workspace, and the garden centre as a whole, is always attractive to customers.

Role Responsibilities
• Greet customers and provide friendly, helpful service
• Assist with product selection and answer customer queries
• Operate the till and handle transactions accurately
• Replenish stock and maintain visual merchandising standards
• Keep the store clean, tidy, and well-organized
• Support with deliveries and stockroom duties
• Work as part of a team to meet sales targets and store goals
• Support other departments, as and when necessary
• Cover Reception when required

Experience Required
We are recruiting for candidates who have previous experience of working with customers, within a retail environment, with great communication skills and the ability to work well within a team.

Role Specifics
• Part- or full-time considered, 3-5 days a week, able to work weekdays and weekends.
• No late night working as the Garden Centre closes at 5.30pm Monday – Saturday and 4.15pm on a Sunday

At Monkton Elm, we celebrate difference, we support it, and we thrive on it. Diversity benefits our colleagues, our products, and our customers. We are proud to be an equal opportunity workplace and our hiring decisions are based on qualifications, merit, and business need. If you need any adjustments made to the hiring process so you can do your best, please let us know and we will be happy to help with this.

Benefits include:

• Employee discount
• Company pension
• Employee Assistance Programme
• Coffee and cake on your birthday
• On-site parking
• One paid giving-back day a year, to volunteer with a charity
• 28 days holiday inclusive of bank holidays (pro rata for part-time)
• Enhanced pay rate for bank holiday working

Work Location: In person

Pay: £12.71 per hour

Please apply with your CV and a cover letter, saying why you’d be a great fit for Monkton Elm, to Alice Monk, Head of People & Culture, at:

alice.monk@monkton-elm.co.uk