Join our Family!

Our Values
Our company values permeate all that we do. First and foremost is Customer Service, providing a friendly and exceptional experience for all, bringing people back time and again. Teamwork is vital for growth, inclusivity and harmony amongst our colleagues. Positivity and Accountability reflect in our daily work, how we interact with each other and our approach to change. Ultimately, to succeed in our ambitions, we aim for Excellence in all we do.

About the Role
We are recruiting for an ambitious, forward-thinking Retail Supervisor, who is looking for the next step up in their retail career. Working with our Shop Manager, your aim, like theirs, will be to make our garden centre shop the best in the South-West. You will be responsible for driving sales, leading and motivating our Shop team, exceeding customer expectations and managing areas when necessary.

About You
You will be a dynamic, motivated retail professional, who understands that the key to success is to combine a passion for motivating people, with the ambition to make a profit. A proficient sales-person, your communication skills are exceptional, able to influence people at all levels. Your energy and drive, your desire to be successful and your visual merchandising skills, all combine to create an unforgettable customer experience.

Role Responsibilities
• Have a clear vision for the areas you supervise, ensuring they are always visually stunning
• Offer an exceptional customer experience through being approachable and friendly and building lasting relationships with customers
• Oversee your teams, ensuring every employee is focussed and engaged at all times
• Lead by example, instilling a healthy work ethic in your colleagues
• Work with managers on product offering and manage external relationships with suppliers to continually improve the product range
• Achieve daily/weekly/monthly sales targets and individual/team KPIs. Support managers to ensure these targets are communicated in their absence
• Work with the Marketing department to plan and run internal and external events and promote our Loyalty card
• Work with the Finance department to ensure invoices are managed in a timely manner
• Able to demonstrate experience of working in a digital environment, placing and tracking orders, managing stock rotation, pricing and KPI reporting

Experience required
Previous supervisory experience in a retail environment
Building effective relationships both internally with colleagues and externally with customers and suppliers
Time management, including future planning

Other
Support all departments within Monkton Elm when required during peak trade or periods of absence to ensure the customer experience is always positive.

Come on a journey with us!
Our Elm Tree Restaurant has recently undergone an extensive refurbishment, with beautiful new décor, exotic plants and a state-of-the-art kitchen, able to accommodate over 400 customers. We’re looking for passionate people to join our team and make a difference.

About the Role
This role is based in our newly refurbished Elm Tree Restaurant and reports to the F & B Manager. As a Restaurant Assistant, you will be responsible for delivering an exceptional customer experience through providing a fast, friendly and approachable service, offering indepth knowledge of our menu offerings and able to provide alternatives where necessary, ensuring customers want to return time and again.

About You
You will have a passion for customer service, able to deliver with a smile, while keeping an eye out for tables that need clearing. Your energy and enthusiasm will precede you and your positivity is unmatched! A great team player, who takes accountability for your work and aims for excellence in all you do.

Role Responsibilities
• Greet customers upon entering the restaurant, offering advice and guidance on menus and how the restaurant operates.
• Offer a positive customer experience through being approachable and friendly to all
• Answer any menu related questions pertaining to ingredients and allergens
• Take customer orders when required
• Communicate orders to the kitchen team via tills including any specific requirements
• Deal with customer complaints in a calm manner, understanding the nature of the complaint and escalating to management where appropriate.
• Understand sales targets in place and work to achieve daily/weekly/monthly targets and individual/team KPIs
• Upsell to customers offering options on different products as per the menu
• Ensure stock areas are always kept tidy and clean
• Put cutlery/utensils/non-food stock away once cleaned to support the kitchen team and ensure stock levels are maintained
• Plate cake/pastries/sandwiches for customers as required
• Run food from kitchen to tables as required
• Prepare drinks, including teas, coffees, and soft drinks
• Ensure tables are cleared efficiently and cleaned thoroughly
• Take customer payments at the till point and issue receipts
• Cash handling for customer payments ensuring correct change is given and card payments are processed correctly
• Work collaboratively with colleagues fostering a positive working team environment
• Communicate with the team and management effectively

Experience required
• Experience working in a fast-paced environment
• Great communication skills with the ability to work well with a team
• Experience working in hospitality or retail

Other
• Support all departments within Monkton Elm when required during peak trade or periods of absence to ensure the customer experience is always positive.
To apply for any of our positions, please send your CV and a covering letter to hr@monkton-elm.co.uk

– 28 days holiday inclusive of bank holidays (pro rata for part timers)

– Enhanced pay rate for bank holiday working

– Free onsite parking

– Complimentary coffee & cake on birthdays

– Staff discounts

— One day a year for giving back to a Charity or your local community