Santa Paws

A Pawsitively Magical Experience!
Get ready to make this Christmas unforgettable for your beloved dogs! Calling all dog lovers, your special companions are invited to join Santa in our enchanting fairy forest. As the festive spirit fills the air, your furry friends will have the chance to meet Santa himself, tails wagging in excitement! Capture the moment with a paw-some photo with Santa and let your furry family’s joy shine brighter than Rudolph’s nose.

Santa paws is visiting Monkton Elm for two days only!!! Book your slot to visit Santa Paws on Saturday 2nd and Sunday 3rd December from 10-30 to 4pm. Tickets are now available below, and we recommend a maximum group size of 4 people to ensure everyone enjoys this magical experience. We’re howling with excitement to see you at Santa Paws! See you then!

What’s Included:
• A meeting with Santa
• A download code to download your picture and print it yourself
• A special rope toy for your pawfect pooch!
• The opportunity to purchase a printed product of your pooch in a card, fridge magnet or tree bauble,  in-store to take home.
• Booking is essential and subject to availability

We regret that we are limiting the pets to dogs only, we hope to expand this to other pets in years to come!

Small items
Items such as gift vouchers and seeds that are small enough to be sent in an envelope will be sent via the Royal Mail ‘Signed For’ service. Delivery time should be no more than 5-7 working days. These items are available to all UK postcode.

ALL OTHER ITEMS ARE ONLY AVAILBLE FOR LOCAL DELIVERY (APPROX 30 MILES RADIUS FROM MONKTON ELM) VIA OUR OWN VEHICLES.

Bespoke National Delivery Prices

We do not currently offer National Delivery as standard. However, for large items such as statues, Garden Furniture and some smaller items such as plants and Garden Machinery, a national delivery charge can be offered by request. Please contact Info@Monkton-elm.co.uk or call us on 01823- 412381 to arrange a quote. (quote can take up to two days as we await confirmation from our courier)

Local Delivery Charge
Delivery charges are based on the distance you are from the garden centre and the amount you spend. The distance is calculated using your postcode district and our total area is divided into three ‘zones’ as detailed below. Your delivery charge is automatically calculated in your basket once you have entered your address details.

Zone 1 - £5 Charge or FREE when spending £100 or more
Applicable to the following postcode districts… TA1, TA2, TA3 and TA6 6.

Zone 2 - £7.50 Charge or FREE when spending £250 or more
Applicable to the following postcode districts… TA4, TA5, TA6 3, TA6 4, TA6 5, TA6 7, TA7, TA8, TA9, TA10, TA11, TA12, TA13, TA14, TA15, TA16, TA17, TA18, TA19, TA20, TA21, TA23, BS23, BA6, BA16, EX13, EX14 & EX15

Zone 3 - £10 Charge or FREE when spending £500 or more
Applicable to the following postcode districts… TA22, TA24, BA4, BA5, BA7, BA20, BA21, BA22, BS26, BS27, EX16, DT8 & DT9

Delivery time
We aim to deliver your order as soon as we can and where possible this will be within 7 days, but this is not guaranteed. We will not notify you of delivery time as we are getting orders out as fast as we can. If you do need a confirmation of delivery date then please specify in the notes field when checking out. At this time we will only be delivering Tuesday-Saturday but this will be subject to review.

Contactless Delivery process
Deliveries will be made to the front of your property only and left in a safe place. Our delivery drivers are not allowed to deliver your products by walking through your house, a side gate or to the back of your house / garden. If you live in an apartment block, we will leave the products at the main entrance and call you. Signatures are not required but the driver will knock on your door and retreat to a safe distance to make sure you are aware your goods have arrived. If the driver is unable to raise you then photographic evidence may be taken as proof of delivery.

Out of stocks
Products shown as available on our website should always be in stock with us but occasionally something may go out of stock due to multiple simultaneous orders. In this case a suitable substitute product may be provided. In any case where a suitable substitute product is unavailable a member of our sales team will contact you to discuss options.

Refunds and returns
If you wish to refund and return an item for any reason please contact us via email within 24 hours of your delivery and a member of staff will contact you to assist. For our full policies please see the relevant Terms and Refund pages on our website.